Responsible Gaming at
takaba

At takaba, responsible gaming is not a compliance checkbox — it is a core principle that underpins everything we do. We believe that gambling, when approached with awareness and discipline, can be an entertaining and enjoyable leisure activity. However, we also recognise that for a small number of players, gambling can develop into a harmful habit that affects their finances, relationships, and overall wellbeing.

Our responsible gaming programme has been designed with the Bangladeshi player community in mind. We understand the unique social and economic pressures that players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities may face, and we take our duty of care seriously. takaba is committed to providing every player with the information, tools, and support they need to make informed choices about their gambling behaviour.

We operate on three core responsible gaming principles: prevention — stopping harmful gambling before it starts through robust age verification and player education; intervention — identifying at-risk players early through data-driven activity monitoring and proactive support outreach; and protection — providing practical tools like deposit limits, time-outs, and self-exclusion that put players firmly in control of their experience.

takaba strictly prohibits gambling by individuals under the age of 18. This is a non-negotiable policy that applies to all players regardless of location within Bangladesh. The following age restriction measures are in place across the platform:

• Registration Gate: All new players must confirm they are 18 years of age or older during the registration process. Providing a false date of birth is a violation of our Terms & Conditions and will result in immediate account suspension and forfeiture of any balance.
• KYC Verification: Before processing any withdrawal, takaba requires players to complete identity verification (Know Your Customer, or KYC). This process involves submitting a valid National ID (NID) or passport to confirm the player's age and identity. Players who cannot verify their age will not be permitted to withdraw funds.
• Parental Controls: If you share a device with a minor, we strongly recommend installing parental control software to prevent underage access to gambling websites. Reputable tools such as Net Nanny, Bark, or your device's built-in parental control settings can be used for this purpose.
• Reporting Underage Access: If you suspect that a minor is accessing the takaba platform — whether through a shared account or otherwise — please contact our support team immediately via live chat. We will investigate and take appropriate action without delay.

Honest self-reflection is one of the most effective ways to catch a gambling problem early. The following questions are designed to help you assess whether your relationship with gambling is healthy and in control. Read each question carefully and answer truthfully — your responses are private and are not recorded by takaba.

takaba provides a comprehensive suite of player protection tools that give you direct, immediate control over your gambling activity. All tools are accessible by contacting our 24/7 live chat support team or by emailing [email protected]. Changes that reduce limits or restrict access take effect immediately. Changes that increase limits are subject to a minimum 24-hour cooling-off period.

All of the above tools can be activated by contacting our support team via live chat or email. There is no fee to activate any responsible gaming tool. If you are unsure which tool is most appropriate for your situation, our support team can guide you through the options without judgement.

Self-exclusion is the most robust tool available to players who believe their gambling is becoming harmful. When you self-exclude from takaba, your account is fully suspended — you will be unable to log in, make deposits, or place bets for the duration of the exclusion period. Self-exclusion is always voluntary and initiated by the player.

Available Self-Exclusion Periods:

• 30 Days — A short cooling-off period suitable for players who need a brief pause to reassess.
• 90 Days — A medium-term exclusion for players experiencing more persistent difficulties.
• 6 Months — A longer-term exclusion that provides meaningful distance from the platform.
• 1 Year — An extended exclusion period recommended for players with significant concerns.
• Permanent — A lifelong exclusion for players who wish to stop gambling on the takaba platform indefinitely. A permanent exclusion cannot be reversed.

How to Request Self-Exclusion: Contact our support team via 24/7 live chat or email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately. You will receive written confirmation of your exclusion period and a reminder of the support resources available to you.

What Happens During Self-Exclusion: Once a self-exclusion is applied, your account is immediately locked. You will be opted out of all promotional communications. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or card) within the standard processing timeframe. You will not be able to create a new account on the takaba platform during your exclusion period — any attempt to register a duplicate account will result in that account being closed.

Returning After Exclusion: If your self-exclusion period was for 30 days, 90 days, 6 months, or 1 year, your account will not automatically reactivate at the end of the period. You must contact our support team to request reactivation. Before reactivating, our team will discuss responsible gaming tools you may wish to put in place going forward. A minimum 7-day reflection period applies before reactivation is confirmed. Permanent exclusions are never reversed.

One of the most practical and effective responsible gaming tools is a deposit limit. By setting a hard cap on the amount you can deposit within a given period, you remove the temptation to chase losses beyond what you can afford. takaba supports deposit limits across all payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

The following deposit limit options are available. All amounts are denominated in Bangladeshi Taka (৳):

We recommend that all players, not just those experiencing difficulties, set deposit limits as a baseline budgeting tool. Treating gambling as a form of entertainment with a fixed entertainment budget — rather than as a potential income source — is the most sustainable approach to long-term enjoyment. Never gamble money that you cannot afford to lose.

Problem gambling often develops gradually, and many players do not recognise the early warning signs until significant harm has already occurred. The following behavioural, financial, and emotional indicators may suggest that gambling is becoming a problem. If you recognise several of these signs in yourself or in someone you know, please reach out for support.

If you believe gambling is negatively affecting your life, please know that you are not alone and that help is available. takaba encourages any player who is struggling to reach out — both to our own support team and to external organisations that specialise in gambling-related harm. Seeking help is a sign of strength, not weakness.

Contact takaba Support Directly: Our responsible gaming team is available 24 hours a day, 7 days a week. You can reach us via live chat inside your account dashboard, or by emailing [email protected] with the subject line "Responsible Gaming Help". We will respond promptly and treat your enquiry with full confidentiality.

For Players in Bangladesh: If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or elsewhere in Bangladesh and feel that gambling is causing significant harm to your mental health, finances, or relationships, we strongly encourage you to speak with a trusted doctor, counsellor, or mental health professional. Community mental health services are available across Bangladesh and can provide structured support tailored to your individual circumstances.

Talking to Someone You Trust: Sometimes the most effective first step is simply having an honest conversation with a family member, close friend, or religious leader you trust. Sharing your concerns with someone who cares about your wellbeing can provide immediate emotional relief and help you identify practical next steps.

Financial Guidance: If gambling has caused financial difficulties, consider speaking with a financial adviser or visiting a bank branch to discuss debt management options. Banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, and Islami Bank have customer support services that may be able to assist with financial planning and hardship provisions.

takaba is committed to ongoing investment in its responsible gaming programme. We regularly review our tools, policies, and support pathways to ensure they remain effective and accessible for all players across Bangladesh. If you have a suggestion for how we can improve our responsible gaming offering, please share it with our team — we welcome all feedback.